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Toute commande passée avant 13h est expédiée dans la journée.


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Terms and Conditions

1. Acceptation of the General Conditions of Sale

The present General Terms and Conditions of Sale control the contractual relations between the Animal's Service Express Company, and all its customers.
The passing of an order on behalf of a customer engenders the acceptance of the entirety of the present General Conditions of Sale. 

2. The products
Animal's Service Express doesn't represent any manufacturer of products for pets and therefore has complete independence in the selection of products offered in its Boutique.
The photographs of the products are not contractual.
Animal's Service Express reserves the right at any time and without notice to add or remove products from its catalogue.
3. Availability of products

The customer's order will be satisfied within the limits of stocks available on our logistics platform or subject to stocks available from our suppliers.
4. Price
The prices displayed on the site are expressed in Euros. All the prices indicated are inclusive of VAT and net of taxes and charges. The products remain the property of Animal's Service Express until full encashment of the price by Animal's Service Express.
No credit payments are accepted.
5. Ordering
The registration of an order is done exclusively by telephone at the numbers or 06.17.3818.50 and on the website
This registration implies the acceptance of the entirety of these General Terms and Conditions of Sale.
Animal's Service Express reserves the right to refuse or cancel any new order coming from a customer with whom a dispute exists.
When placing an order, the customer provides the following information under his full and sole responsibility:.

  1.     Name and Surname.
  2.     Address (street or boulevard number, floor)
  3.     City.
  4.     Postal code.
  5.     Telephone (necessary)
  6.     E-mail Address

In the event of an error in the recipient's contact details, Animal's Service Express cannot be held responsible for the impossibility of delivery.
6. Online payment

This option is now available on the website by secure bank card, Pay Pal, or bank transfer.
7. Delivery
The shipment of the products to the address indicated by the customer will be made the same day, for any order placed before 1:00 p. m., depending on the stock available.
Delivery times by colissimo are given for 48 h, 72 H not guaranteed by Mondial Relais.
If the customer's repeated absence at the time of delivery makes it impossible for Animal's Service Express to deliver it, the customer will be charged a return shipping fee.
Damages are to be reported to the carriers, products travelling at the customer's risk.
Any delay in delivery does not entitle Animal's Service Express to compensation for damages.
Animal's Service Express is relieved of its obligation to deliver in case of force majeure such as war, riot, fire, strikes, accidents, natural disaster and impossibility of supply from a supplier.
8. Satisfied or Money Back Guarantee
Food products will not be taken back or exchanged. The cost of transportation to and from the customer will remain the responsibility of the customer.
9. Applicable law
The present General Terms and Conditions of Sale are subject to French law.
10. Disputes
The customer and Animal's Service Express will always favour an amicable solution before any legal action. In case of dispute, only the Tribunal de Meaux will be competent.
11. Protection of personal data
The nominative information collected from the customer is necessary to process the order, forward it and issue the corresponding invoice. The lack of such information will lead to a refusal of the order.
In order to respect the law "at the Commission Nationale de l' Informatique et des Libertés (CNIL). According to article 34 of the law of 6 January 1978, the customer has the right to access, modify, rectify and delete data concerning him/her.
This right can be exercised by contacting Animal's Service Express by e-mail at the address "Informatique et Libertés", the processing of personal information relating to customers has been declared by Animal's Service Express.